EmailXport’s Privacy Policy

EmailXport is a software company that helps you export, backup, and manage your email data more efficiently. In doing that, we sometimes need to collect some of your information. But we promise that it’s only what’s needed to make the software easy-to-use and user-friendly.

At EmailXport, we care deeply about your privacy. This Privacy Policy is here to tell you what we collect, why we collect it, and how we use it once it’s in our hands.

What Information We Collect?

We collect information to provide services, fix bugs, improve features, and help you out when needed. Here is a detailed breakdown:

• We ask for your name and email when you sign up or message us.
• We need your billing data only when you purchase premium features. We assure you that it's handled securely via trusted payment partners.
• We require your IP address, device type, browser info, and usage log to help us keep things running smoothly.
• Anything you share, like requirements issues or purchasing details with us through support, stays confidential and is used only to help you better.

How We Use Your Information?

We collect your information to give you the best possible experience with EmailXport. Here's exactly how we use it:

Set up your account and process any purchases

We use your information to create your account, let you access the software, and keep things running smoothly. If you're exporting or backing up emails, we rely on your data to perform those tasks accurately and securely.

Provide support when you need it

If you've a problem or question, we use your information, like account details, to respond quickly and solve the issue. It also helps us avoid asking the same questions over and over again.

Send you important updates

Sometimes, we must send you emails about changes to your account, software updates, or privacy changes. You can also choose to hear about new features or product tips, but that’s totally optional.

Analyze trends to improve our services

We track what features you use, where errors occur, etc., to find bugs, understand user behavior, and make improvements. This helps us build better tools and ensure the app runs smoothly for everyone.

Keep our platform secure

We analyze login attempts, IP addresses, and usage patterns to protect against fraud, suspicious activity, or abuse. This helps us keep your account and data safe.

When And Why We Share Your Information?

We do care and respect your personal data. We only share your information with our trustworthy partners to run EmailXport smoothly, securely, and legally. Here’s when and why we might share your information:

To Process Payments

When you make a purchase on EmailXport, we share your billing details (securely) with trusted payment partners. This is so your transaction can be completed smoothly. We don’t store your full payment information ourselves.

To Improve Our Service

We may use analytics services (like Google Analytics) to understand how people use EmailXport and how we can improve. These services only receive limited, unidentified data to help us make wiser decisions.

To Provide Core Features

Sometimes, we work with third-party service providers like hosting platforms or email delivery services to help us run EmailXport behind the scenes. These partners only access the data they need and are bound by confidentiality agreements.

When Legally Required

If we’re ever required by law or legal process, we may need to share your data with government. We won’t do this unless we have to, and we’ll let you know if it’s allowed.

In Case of a Business Transfer

If EmailXport is ever merged with, sold to, or acquired by another company, your data may be part of that transaction. If that ever happens, we’ll make sure your info is handled with the same level of privacy and care. We’ll let you know in advance.

How Long We Keep Your Data?

We only keep your data for as long as it's useful, legally required, or necessary for security reasons. Here's what that looks like in practice:

While You’re Using EmailXport

We store your basic account info like your name and email address, settings, and email export history while you're actively using our services. This allows us to provide support, keep your account running smoothly, and ensure everything syncs as expected.

If You Cancel or Delete Your Account

When you decide to stop using EmailXport or request account deletion:

• Your account data is deleted from our active systems, typically within 30 days.
• Some records, like purchase or billing history, may need to be kept for a more extended period (up to 7 years), but only to comply with tax laws, legal obligations, or fraud prevention.

Support Conversations

Any messages or emails you send to our support team are usually kept for up to 90 days after your issue is resolved. This helps us improve our customer service and follow up if needed.

Analytics and Usage Data

Non-personal data, like how you use the software or which features you use the most, might be kept longer for internal analysis, but this will be undisclosed and can't be linked back to you.

Once we no longer need your data, we will securely delete it, which means it can’t be linked back to you in any way. We hold onto your info depending on its purpose:

Support Conversations

Any messages or emails you send to our support team are usually kept for up to 90 days after your issue is resolved. This helps us improve our customer service and follow up if needed.

Keeping Your Data Secure

We take security seriously, so we process encryption for data in transit and at rest, access controls and routine security checks. We are also bound for secure hosting and infrastructure. We work hard to keep things safe, but we'll let you know immediately if a breach ever happens.

Cookies

We use cookies to remember your preferences and login, track usage and performance, and improve content and features. You can disable cookies via your browser settings, but some parts of EmailXport may work less smoothly without them.

Policy Changes

We, at EmailXport, may update this policy as we continuously evolve things like new laws, new features, and better practices. In such instances, we’ll notify you directly.

Contact Us

Need help with anything privacy-related? Don’t hesitate to reach out, we’re happy to assist. Please contact us by email at privacy@emailxport.com.